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Accurate, detailed, and clinically aligned documentation is the foundation of compliant coding, accurate reimbursement, and reliable patient risk stratification. As healthcare continues to shift toward value-based models and “upstream drivers” gain renewed attention, capturing true patient acuity has never been more important. In this one-hour webinar, participants will learn practical, real-world strategies to enhance documentation integrity—ensuring that diagnoses reflect severity, complexity, and the patient’s full clinical picture.
This session breaks down what auditors look for, how ICD-10 specificity impacts coding accuracy, and why chronic conditions, complications, and functional limitations must be documented every time they are assessed or influence care. We will explore common gaps that lead to lost revenue and inaccurate data—including missed 4th–7th characters, lack of linkage between conditions, underreported chronic diseases, and improper use of unspecified codes.
Participants will also learn how to leverage combination codes, functional status coding, and “upstream driver” reporting to strengthen acuity capture. Clear examples, best-practice tips, and actionable documentation phrases will help clinicians and coding teams work together to paint a more complete picture of each patient. If you teach, lead, code, audit, or support clinical documentation, this session will give you the tools to immediately improve accuracy and compliance.
Educational Objectives:
- Identify documentation elements required to code to the highest level of specificity
- Recognize how acuity, severity, and clinical descriptors influence code selection
- Link diagnoses with related conditions and manifestations to reflect true complexity
- Apply MEAT criteria consistently when capturing chronic conditions
- Understand when and how to report combination codes for clearer clinical storytelling
- Incorporate functional status, dependence, and “upstream drivers” into documentation
- Document complications accurately, including the underlying cause when appropriate
- Align documentation with medical decision-making to support acuity and audit readiness
Areas Covered in the Session:
- Coding to the highest level of ICD-10 specificity (4th–7th characters)
- Documenting severity: acute, chronic, exacerbations, stages, and grades
- Linking diagnoses to manifestations (e.g., diabetes with neuropathy)
- Capturing all active chronic conditions using the MEAT framework
- When and how to use combination codes to reflect complexity
- Reporting “upstream drivers” such as housing instability and food insecurity
- Documenting functional status, dependence, and risk factors
- Accurately reporting complications and adverse events
- Appropriate application of the 7th character for injuries and sequelae
- Ensuring MDM and documentation support true acuity for audit validation
- Live Q&A Session
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Who Will Benefit:
- Physicians and Advanced Practice Providers
- Medical Coders and Billers
- Clinical Documentation Improvement (CDI) Specialists
- Practice Managers and Administrators
- Quality and Compliance Professionals
- Revenue Cycle Leaders
- Risk Adjustment and Population Health Staff
- Nurses and Clinical Support Staff Involved in Documentation
Presenter Biography:
Jan Hailey, MHL, CMOM, CMIS, CMCO, CMC, CMCA-E/M is the CEO and Founder of Practice Matters, LLC, a healthcare consulting and education firm specializing in revenue cycle optimization, compliance, medical practice operations, and workforce development. With more than 30 years of experience in healthcare administration, coding, billing, and clinical documentation improvement, Jan is known for transforming complex regulatory and operational concepts into practical, actionable strategies for medical practices nationwide.
As CEO of Practice Matters, Jan partners with medical groups, health systems, and professional organizations to strengthen operational efficiency, improve financial performance, and elevate staff competency through customized training and consulting services.
Jan’s career includes extensive leadership experience across quality, coding, compliance, and care management. She has served as Director of Coding, Quality, and Compliance, Director of Quality, and Director of Care Management within large multispecialty practice and network environments. In these roles, she led interdisciplinary teams across clinical and administrative departments, driving improvements in care coordination, documentation accuracy, operational efficiency, and patient experience. She also developed comprehensive HCC education programs and documentation improvement strategies that helped providers accurately capture patient complexity and strengthen population health performance.
Jan holds a Master of Health Leadership and multiple industry certifications in office management, insurance processing, coding, and compliance. She also serves on the WPS Government Health Administrators (Medicare) Provider Outreach and Advisory Group, contributing her expertise to help enhance provider education and communication at the Medicare contractor level.
Additional Information:
System Requirement:
- Internet Speed: Preferably above 1 MBPS
- Headset: Any decent headset and microphone which can be used to hear clearly
For more information, you can reach out to the below contact: Toll-Free No: 1-302-444-0162 Email: care@skillacquire.com
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Snippet From Our Previous Session
Frequently Asked Questions:
HOW MUCH TIME DOES IT TAKE TO RECEIVE THE DVDs/ FLASH DRIVE? +
For DVDs/ FLASH DRIVE – It will take around 7 working days.
CAN I PLACE AN ORDER ON CALL? +
Yes, you can call our toll-free number 302-444-0162 and ask our representative for the enrollment. Alternatively, you can also mail us at care@skillacquire.com.
CAN I PURCHASE ANY OF YOUR TRAINING FORMATS, AT ANY TIME? +
For DVDs/ FLASH DRIVE – Yes, you can place the order at care@skillacquire.com using the order brochure or can call us at our toll-free number 302-444-0162.
DO I REQUIRE A COMPUTER FOR ATTENDING A LIVE COURSE? +
The system requirements are quite basic: OS: Windows any version preferably above Windows Vista & Mac any version above OS X 10.6 Internet Speed: Preferably above 1 MBPS Headset: Any decent headset and microphone which can be used to talk and hear clearly, in case of live course you can raise questions using a microphone.
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HOW CAN I GET ACCESS TO THE LIVE TRAINING? +
You can access the live training using Joining Link or Dial-In Number. To get the joining link, you can click on the conference materials on the product description page, and enter your email address and password that you received in your email.
We will also send you the joining link or dial-in number to the registered email address 2-3 days prior to the live training. You can simply click the joining link to join the live training.
HOW CAN I MAKE A BULK PURCHASE? +
You can call our customer service department at 302-444-0162 and may also avail some discounts on the bulk orders.
WHAT’S THIS DIFFERENT FORMAT? +
- Live (One Attendee) – Only 1 person will be able to join the webinar
- Live (2 to 4 Attendees) – Upto 4 persons are allowed to join the webinar
- Live (5 to 10 Attendees) – Upto 10 persons are allowed to join the webinar
- On-Demand Recording (One Attendee) – Webinar recording link will be provided for a single attendee
- On-Demand Recording (Multiple Attendees) – Webinar recording link will be provided that can access by more than one person
- DVD – DVD will be shipped physically to the address provided
- Flash Drive – Flash drive will be shipped physically to the address provided
- Live + DVD – This allows you to attend live webinar plus you also get DVD shipped to the address provided
- Replay + FLASH DRIVE – Allows you to get webinar recording link plus you also get DVD shipped to the address provided
- Live + REPLAY + DVD – This allows you to attend live webinar plus you also get webinar recording to your email and DVD shipped to the address provided
WHAT CERTIFICATION DO I GET POST THE TRAINING? +
After successful completion of the training, you will be awarded the course completion certificate (on request). The certifications/ recertifications should be mentioned under the description of every course.
Attendee’s Reviews from the Previous Session:
1 Month ago By:- Kevin Caroll
I’ve attended many webinars, but SkillAcquire stands out for content quality and speaker expertise. Everything was delivered on time, and the recording was shared promptly.
2 Weeks ago By:- Nicholas Smith
Very professional platform. The webinar was informative, relevant to my work, and packed with real-world examples. Highly recommended for continuous learning.
5 Days ago By:- Benjamin Garcia
My experience with SkillAcquire has been excellent. From registration to live session delivery, everything was seamless. The speaker was knowledgeable, and the learning material was comprehensive and up to date




