Skillacquire

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Format:	On-Demand Webinar
Presenter:	Stephanie Thomas, CPC, CANPC
Time:	You can access the webinar anytime
Duration:	60 minutes

Conference Materials (Password Required)

Patient balances and account issues can hurt a medical practice. It is imperative that you have strong internal policies to protect your bottom line. It has been found that most medical practices have more uncollectible debt from patients in 2022 and leading into 2023 than ever before, don’t let that be you! Our speaker, Stephanie Thomas, CPC, CANPC, COSC will share strategies to avoid this downfall and boost your patient revenue. It has been found that patient surveys show they actually prefer to pay at the time of service and would prefer to have estimates of their responsibility prior to services. We will take a deep dive into all things patient account-related, from Good Faith Estimates relating to the No Surprises Act of 2022, eligibility and the importance of this function, payment plan agreements, to even collections on older balances. Be sure to join us in this highly informative webinar that will surely give you tips for improved processes, increased payments and happier staff and patients.

Learning Objective:

Improve processes
Boost revenue
Decrease A/R days and percentage
Eligibility importance
Satisfaction and compliance with No Surprises Act

Areas Covered in the Session

Patient Collections/Revenue Overview
- COB
- Copays, deductible, co-insurance
- Non-par issues
- Denials
- Offer payment plans
- Give estimates up front
- Financial policies-clear and reviewed before signing
- Balances, where do they come from?
- How to be firm and compliant, while still giving good care
Explaining Insurance/claims To Patients
Include Patients In Process
- Plan For Claim Submission
- Expectation Of When Claim Will Process
- Possible Issues (Where We May Need Patients Help)
Importance Of Checking Eligibility And Benefits
- Referrals And Authorizations
- High Deductibles
- Large Patient Coinsurance Or Copays (Specialist Copays Of $75!)
- Plan Your Clinic May Not Be On-prevent Non-par Denials (EPO Plans)
Tools and Resources
- Availity
- Navinet
- Link (Optum)
- PM software
Direct insurance websites
No Surprises Act
Good Faith Estimates
Patient Collection Workflow
Working Old Patient Accounts-example
Example of “Offer” Letter
Internal And External Collections
Why To Use An Outsourced Company
Example Of 60 Days Past Due Letter
Example Of 120 Past Due Letter
Example Of Final Notice
Payment Plans-things To Establish Before Offering

Other Relevant Webinars

Suggested Attendees

Billers/ Coders
Managers/ Directors
Providers/ Dr/ DO/ PA/ NP etc
Pre auth or eligibility staff
Front desk staff
In and Out of Network Providers
Medical Billing Companies
Providers Office Staff
Physician
Hospitals and Facilities
Insurance companies
Healthcare attorneys
Executive and Administrators

About the Presenter

Stephanie has worked in the medical, billing and coding industry for over 20 years. It is truly her passion. Stephanie works closely with small and large private practices to audit and collaboratively improve their revenue stream. She prides herself in her dedication to her clients and has built a team of incredible billers and coders to support her mission of assisting practices and Physicians across the country with proper coding and aggressive billing practices while being compliant. Stephanie also has extensive knowledge in physician practice processes, front desk, back office, and clinical. This knowledge allows her to be an invaluable asset for all things clinical operations, revenue cycle, internal audit, risk management, and healthcare administration.

Snippet From Our Previous Session

Course Content

You can access all the webinar materials after successful payment

Webinar Link + Handouts PDF

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