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Rural and critical access hospitals face unique challenges when navigating medical claim denials from Medicare inpatient downgrades to missing documentation and timely filing errors. With limited staff, and tight budgets, these hospitals need actionable strategies to stop revenue loss in its tracks.
This live 1-hour webinar dives into the top denial types affecting small hospitals and explores real-world solutions you can implement immediately even without fancy software or a full appeal team.
Learn how your utilization review (UR) department can play a critical frontline role in preventing denials before they happen. We’ll break down how proactive, interdisciplinary UR efforts such as early inpatient reviews, standardized documentation checks, and leveraging the 2-Midnight Rule can reduce audit risk and minimize denials from occurring in the first place.
You’ll walk away with free templates, and proven hacks for writing powerful appeal letters, tracking denials manually. We’ll also share how small teams can use weekly huddles, denial dashboards, and collaborative toolkits to turn denials into dollars. If you’re ready to fight smarter, not harder, this webinar is built for you.
Learning Objectives:
- Identify the top types of medical claim denials affecting rural and critical access hospitals and explain how these differ from denials in larger healthcare systems.
- Recognize common operational barriers that rural hospitals face in managing denials and appeals, including staffing, training, and technology limitations.
- Apply low-cost, high-impact strategies to track, analyze, and respond to denials using limited resources, including templates, team-based approaches, and manual tracking tools.
- Construct stronger appeal letters especially for inpatient downgrades to observation—using clinical language, regulatory criteria, and Medicare policy references.
- Describe how the utilization review department can proactively identify and intervene in high-risk cases to prevent common Medicare denials.
- Demonstrate how interdisciplinary communication between case management, billing, and clinical teams—can reduce denial risks and support successful appeals.
- Explain how standardized documentation and pre-certification processes can improve claim accuracy and reduce preventable denials.
Areas Covered in the Session:
- Types of Denials Seen in Rural & CAHs
- Reactive vs. proactive denial strategy
- Prevention is as important as appeal writing
- Understand the 2-Midnight Rule thoroughly
- Standardize pre-cert and documentation processes
- Communication gaps between departments (case management, billing, clinical)
- 1 in 5 Americans rely on rural hospitals
- Live Q&A Session
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Suggested Attendees:
- Case Managers
- Health Information Managers
- Revenue Cycle Leaders
- Utilization Review
- Physician Advisors
- Finance leaders
- Billing
- Billing Specialists
- Compliance Officers
- Clinical Documentation Improvement (CDI) Specialists
- Hospital Administrators
- Quality Improvement Staff
- Medical Records Professionals
- Prior Authorization and Pre-certification Staff
- Audit and Appeals Coordinators
- Rural Health Clinic Managers
- Payer Relations Representatives
- Denials Management Teams
Presenter Biography:
Karen A. Bartrom, MSN, RN, CCM is an experienced Nurse Case Manager leader who has worked in rural and critical access hospitals since 2006. Her work has focused on patient advocacy and securing appropriate reimbursement for hospital services by developing effective strategies to manage denials and write successful appeals. Over time, she has built strong partnerships with Revenue Cycle teams, working collaboratively to align clinical care with financial goals. Â
These partnerships have led to proactive workflows that support timely reviews, accurate documentation, and improved reimbursement outcomes. She emphasizes the critical role of clear, accurate clinical documentation in building strong appeals, ensuring medical necessity is well-supported and clearly understood by payers.Â
Through her dedication, expertise, and collaborative approach, Karen continues to strengthen case management practices that protect both patient care and the financial health of rural hospitals.Â
Additional Information:
System Requirement:
- Internet Speed: Preferably above 1 MBPS
- Headset: Any decent headset and microphone which can be used to hear clearly
For more information, you can reach out to the below contact: Toll-Free No: 1-302-444-0162 Email:Â care@skillacquire.com
Purchase Order Form –Â Click Here to download PO form.
Snippet From Our Previous Session
Frequently Asked Questions:
HOW MUCH TIME DOES IT TAKE TO RECEIVE THE DVDs/ FLASH DRIVE? +
For DVDs/ FLASH DRIVE – It will take around 7 working days.
CAN I PLACE AN ORDER ON CALL? +
Yes, you can call our toll-free number 302-444-0162 and ask our representative for the enrollment. Alternatively, you can also mail us at care@skillacquire.com.
CAN I PURCHASE ANY OF YOUR TRAINING FORMATS, AT ANY TIME? +
For DVDs/ FLASH DRIVE – Yes, you can place the order at care@skillacquire.com using the order brochure or can call us at our toll-free number 302-444-0162.
DO I REQUIRE A COMPUTER FOR ATTENDING A LIVE COURSE? +
The system requirements are quite basic: OS: Windows any version preferably above Windows Vista & Mac any version above OS X 10.6 Internet Speed: Preferably above 1 MBPS Headset: Any decent headset and microphone which can be used to talk and hear clearly, in case of live course you can raise questions using a microphone.
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Please share your detailed CV with us and our team will screen the best faculty for the specific field.
HOW CAN I GET ACCESS TO THE LIVE TRAINING? +
You can access the live training using Joining Link or Dial-In Number. To get the joining link, you can click on the conference materials on the product description page, and enter your email address and password that you received in your email.
We will also send you the joining link or dial-in number to the registered email address 2-3 days prior to the live training. You can simply click the joining link to join the live training.
HOW CAN I MAKE A BULK PURCHASE? +
You can call our customer service department at 302-444-0162 and may also avail some discounts on the bulk orders.
WHAT’S THIS DIFFERENT FORMAT? +
- Live Access:
- For individuals who want real-time participation.
- On-Demand Recording:
- Best for flexibility and learning at convenience.
- 12-month access with unlimited views and resources.
- Flash Drive + 3 month Replay:
- Physical flash drive with full webinar recording.
- Ownership with bonus 3-month digital replay access.
- Live + On-Demand Bundle:
- Covers both live interaction and future reference.
- Includes live session participation and 12-month on-demand access.
- Live + Flash Drive + Replay:
- Physical flash drive with full webinar recording.
- Permanent ownership, with bonus 2-month digital replay access.
- Includes live session participation for real-time engagement.
- E-book Format:
- Comprehensive written guide with power point slides and visual references.
- No video content (text-only learning option).
- Ideal for learners who prefer reading over watching videos.
- Corporate/Team Access:
- Ideal for teams (up to 10 members) looking for a shared experience.
- Live or on-demand access with team dashboard and group certificates.
WHAT CERTIFICATION DO I GET POST THE TRAINING? +
After successful completion of the training, you will be awarded the course completion certificate (on request). The certifications/ recertifications should be mentioned under the description of every course.
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}Attendee’s Reviews from the Previous Session:
1 Month ago By:- Cheryl Colbert
I thought the information was great. It was very informative and I would like to review the webinar again.
2 Weeks ago By:- Stephanie Janes
I really enjoyed the presenter. She was extremely knowledgeable and added in some humor.
5 Days ago By:- Liza Tan
Good presentation. Speaker was very upbeat which made paying attention easy.